Orders are shipped from Italy on business days via DHL Express Service.
Business days are Monday through Friday (excluding bank holidays in Italy).

Our delivery time varies depending on the country of destination.
Our orders are packed and shipped within 1-2 business days. Average transit times by country are listed below.

Please note that weather, public holidays, peak shipping seasons, and incorrect delivery information can delay the shipment of your order. Spiewak is unfortunately unable to control or reimburse issues related to any of the above. ships to the following 44 countries:
The United Kingdom, Italy, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Vatican City, The United States of America, Canada, Australia, New Zealand, Taiwan, Hong Kong, South Korea, Japan.

Unfortunately, we are unable to ship to countries other than those listed above.
All orders require a signature upon delivery.

Average shipping transit time

The average shipping transit time is 2-7 business days depending on the country of destination.
Below is an indication of the average shipping time for major countries:
• Austria, Croatia, Czech Republic, Hungary, Slovenia, Slovakia: Mon-Fri, 2-3 days
• Belgium, France, Germany, Luxembourg, Netherlands: Mon-Fri, 1-3 days
• Bulgaria, Estonia: Mon-Fri, 2-6 days
• Denmark, Finland, Greece, Norway, Sweden, Iceland: Mon-Fri, 2-7 days
• Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Spain: Mon-Fri, 2-5 days
• Switzerland, The United Kingdom: Mon-Fri, 2-3 days
• The United States of America, Canada, Australia, New Zealand, Hong Kong, Taiwan, South Korea, Japan: Mon-Fri, 2-10 days

Express shipping

All the shipments are provided by DHL Express. DHL On-Demand Delivery Service is provided without any additional cost to the customer, whenever it is granted by the Courier.

Shipping charges

For orders below €200* different rates are applied based on the country of destination.

Please see all the current rates shown at the checkout.
For shipments to countries outside of the European Union, additional charges may apply.
*Based on the equivalent value in EURO, calculated on current exchange rates and applied at the time of purchase.

MarketShipping Costs
The United States of America, Canada25 USD
European Union15 EUR
Denmark120 DKK
Norway150 NOK
Sweden170 SEK
The United Kingdom15 GBP
Switzerland, Liechtenstein15 CHF
Japan5000 JPY
South Korea, Hong Kong, Taiwan, Australia, New Zealand35 EUR

Free shipping

Free express shipping is valid on orders above €200/£200* for all countries.
*Based on the equivalent value in EURO, calculated on current exchange rates and applied at the time of purchase.

VAT / Sales Taxes

When shipping to countries within the European Union and to the United Kingdom, prices are considered VAT-included.

For all the other countries (such as USA, Norway, Switzerland, Iceland, etc.), additional costs for VAT/Sales Taxes and Custom Taxes will be collected by the courier at delivery.

Taxes and duties

You do not have to pay import taxes and/or duties if you receive your shipment at an address within the European Union, the United Kingdom or the USA. If you receive a shipment in the UK, you are not required to pay any import taxes and/or duties. However, you do pay VAT which is already included in the retail purchase price at the checkout.

If you receive a shipment in any other extra EU country (such as Norway, Switzerland, Iceland, etc.) you will be required to pay import taxes and/or duties depending on the current regulations.

Import taxes and duties will be collected directly by the courier upon delivery or with other methods based on the country of destination. It is the responsibility of the customer/recipient to pay.
As the recipient, the customer is the importer and must comply with all applicable laws and regulations.

Shipping rules and restrictions

Please note that our 2-year guarantee does not cover damage caused by mishandling via airline or third-party shipping companies. Spiewak cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit, or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc.